FAQs

Selliova is an online marketplace for digital products and resources, offering tools, templates, creative assets, learning materials, and digital solutions designed to help individuals, creators, and businesses work smarter.

Selliova focuses on digital products. Unless a product listing explicitly states otherwise, purchases do not include physical items, shipping, or delivery by mail.

Our collection may include AI tools and prompt packs, automation resources, ebooks, courses, design templates, video editing assets, creator kits, website resources, business templates, and other digital downloads.

Digital products are files or resources you access electronically. Depending on the product, you may receive downloadable files, a resource package, access instructions, or a link to an external platform.

Our products are intended for people looking to learn, create, organize, automate, or grow their projects. Product suitability depends on the requirements and intended use described on each listing.

Not always. Some products are beginner-friendly, while others require specific software or technical experience. Review the product description and requirements before purchasing.

Many digital resources can be useful for beginners, but the difficulty level varies. Check each listing for its intended audience, prerequisites, and included instructions.

Read the product description, included features, file formats, compatibility details, and usage requirements. If anything remains unclear, contact our support team before placing your order.

Product previews are intended to demonstrate the resource. The actual contents, included files, features, and deliverables are defined by the individual product listing.

Each purchase includes the specific files, resources, or access described on that product's page. Additional software, subscriptions, services, or third-party resources are not included unless explicitly stated.

Some products are ready to use immediately, while others require editing, customization, installation, or configuration. Check the individual listing for setup requirements.

Some products work with common file viewers, while others require specific applications or subscriptions. Any essential software and compatibility requirements should be stated on the product page.

Compatibility depends on the product and its file format. Review the listed system requirements and supported applications before purchasing.

Some resources are mobile-friendly, while others are designed for desktop software. Check the product description for supported devices and platforms.

Digital products are generally designed for electronic delivery. Access timing and delivery instructions depend on the product and the delivery method stated at checkout or in the listing.

Whether an account is required depends on the checkout and store settings available at the time of purchase. Follow the checkout instructions to complete your order.

Yes. You can explore our product collections and review available descriptions, previews, and requirements before deciding what to buy.

Compare the product's features and included materials with your goals. If you need a specific format, feature, or integration, verify that it is explicitly included before purchasing.

Products may vary in origin and creator. Each listing should identify the product and its applicable terms. We aim to offer resources that can be supplied and sold with the appropriate rights.

Some products may be created by third parties or rely on third-party platforms. Any applicable creator attribution, license terms, or external requirements should be reviewed on the relevant listing.

We aim to provide clear product information and useful resources. Product details and availability can vary, so customers should review the listing carefully before ordering.

Updates depend on the individual product and its creator or provider. Unless a listing explicitly promises updates, future updates should not be assumed to be included.

Ongoing access can depend on the product type, hosting method, third-party services, and applicable terms. Review the product listing for any stated access duration or limitations.

If you need clarification about a product's contents, requirements, or intended use, contact us before purchasing so you can make an informed decision.

No digital product can guarantee a particular business, creative, educational, or financial result. Outcomes depend on how the product is used, your circumstances, and other factors.

No. AI outputs can vary depending on the model, instructions, settings, and input. Prompts and AI resources are intended to help your workflow, but results may require review and refinement.

Not necessarily. A purchase includes only what is stated in the product listing. Any required recurring subscription, third-party service, or usage fee should be checked before purchase.

Many digital resources can support business workflows, but permitted commercial use depends on the product's license. Review the applicable terms before using a resource for client work or business activities.

Visit Selliova regularly and check any available newsletter or social media channels for new releases, featured resources, and store updates.

Contact the Selliova support team through our Contact Us page. Include your question and, if it concerns an existing purchase, your order reference and the email used at checkout.

Available payment methods are displayed at checkout and may vary depending on your location.

Payments may be declined due to incorrect details, insufficient funds, or restrictions from your bank or payment provider. Please verify your details or contact your provider for assistance.

Please check your email and order history first. If your order is still missing, contact our support team with your transaction reference, payment amount, and purchase email. Never share your full card details or security code.

If a discount code is available, enter it at checkout and confirm that the discount has been applied before completing your purchase.

A confirmation is generally sent after your order is successfully processed. If you don't receive it, check your spam or junk folder.

Depending on the product, you may receive a download link by email, access through an order page, or instructions for accessing an external platform.

Many digital products are available shortly after successful payment. Some products may require additional processing, as stated in their listings.

Check your inbox, spam, junk, and promotions folders. If the email is still missing, contact our support team with your order details.

Re-download availability depends on the product and its access settings. If you have trouble accessing a previous purchase, contact our support team.

Check your internet connection and try opening the link in another browser. If the problem persists, contact support for assistance.

Contact our support team with your order reference and the correct email address. We may need to verify your purchase before updating your details.